How Health Private collects, uses and protects your personal information.

1. Who we are

Health Private Ltd is a private mental health service providing confidential psychiatric, psychological and medico-legal mental health services for individuals, families, legal professionals, employers, insurers, occupational health teams and organisations.

The service is clinically led by Dr S Hashmi, Consultant Psychiatrist, and is built around careful psychiatric assessment, clear clinical judgement, confidentiality and professional communication.

2. Information we collect

We may collect and process personal identification information, health and clinical information, enquiry details, referral information, registration information and technical website information.

Personal identification information

• Name, date of birth, age and contact details
• Email address and telephone number
• Address, where provided
• Patient reference or ID, where applicable
• Parent, carer, referrer, organisation or professional details

Health and clinical information

Because Health Private Ltd provides mental health services, you may choose to provide sensitive health-related information. This may include symptoms, medication, diagnosis, medical history, psychiatric history, risk information, assessment needs, referral details, questionnaire answers and psychiatry tool submissions.

3. How we use your information

We may use your personal information to:

• Respond to enquiries
• Assess whether Health Private Ltd can provide a suitable service
• Arrange appointments or assessments
• Process registration information
• Review referral information
• Support psychiatric assessment and clinical decision-making
• Review psychiatry tool or questionnaire submissions
• Prepare clinical, occupational, capacity or medico-legal reports
• Communicate with patients, families, referrers or professional parties
• Manage fees, invoices and administration
• Meet legal, regulatory, professional and safeguarding duties
• Operate, secure and improve the website

4. Lawful basis for using your information

We only use personal information where we have a lawful basis to do so. Depending on the situation, we may rely on consent, contract, legal obligation, legitimate interests or vital interests.

For health information and other special category data, we may rely on conditions relating to healthcare, medical diagnosis, provision of health treatment, management of health services, legal claims, safeguarding, or explicit consent where appropriate.

5. Psychiatry tools and questionnaires

Health Private Ltd may provide online psychiatry tools, screening forms or questionnaires. These tools may collect information about mental health symptoms, behaviour, functioning, history or clinical concerns.

The tools are used to support clinical review and discussion. They do not provide a diagnosis by themselves. Scores, responses and clinical interpretation are intended for review by a qualified clinician.

6. Who we may share information with

We only share personal information where necessary and appropriate. This may include:

• Health Private Ltd clinicians and administrative staff
• Professional referrers involved in your care or instruction
• GPs or other healthcare professionals, where appropriate
• Solicitors, courts, tribunals or instructed parties in medico-legal matters
• Employers, insurers or occupational health providers where relevant and authorised
• Semble or other clinical administration systems
• IT, website, email, hosting and form providers
• Payment or accounting providers
• Regulators, safeguarding bodies or authorities where legally required
• Emergency services where there is serious risk of harm

We do not sell personal information.

7. How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected and in line with legal, clinical, regulatory, insurance and professional record-keeping requirements.

Retention periods may vary depending on the type of information and service provided. Enquiry information may be kept for a limited period, while clinical, medico-legal and report-related records may need to be kept for longer in line with professional and legal requirements.

8. Your data protection rights

Depending on the circumstances and the lawful basis for processing, you may have rights including:

• The right to be informed about how your data is used
• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of information
• The right to restrict processing
• The right to object to processing
• The right to data portability
• The right to withdraw consent where consent is the lawful basis