Terms for using Health Private services and this website.

1. Who we are

Health Private Ltd is a private mental health service providing psychiatric, psychological, medico-legal and occupational mental health services.

Health Private Ltd provides services including private psychiatric assessments, medication reviews, medico-legal psychiatric reports, mental capacity assessments, occupational mental health reports, referrals, registration support and clinician-reviewed psychiatry questionnaires or screening tools.

2. Use of this website

This website is provided for general information, service information, enquiry handling, registration, referral support and access to selected online forms or psychiatry tools.

You agree not to use this website:

• For unlawful, harmful or misleading purposes.
• To submit false, inaccurate or abusive information.
• To interfere with the security or operation of the website.
• To attempt unauthorised access to any system, form, database or admin area.
• To misuse contact forms, questionnaire tools or registration forms.

We may update, change, suspend or remove parts of the website at any time.

3. Medical information and no emergency service

The information on this website is provided for general information only. It should not be treated as medical advice, a diagnosis, a treatment plan, or a replacement for assessment by a qualified healthcare professional.

Do not use website forms, email, WhatsApp or online questionnaires for emergencies.

4. Services provided

Health Private Ltd may provide or arrange services including:

• Private psychiatric assessments.
• Medication reviews.
• Medico-legal psychiatric reports.
• Mental capacity assessments.
• Occupational health mental health reports.
• Professional reports for solicitors, courts, employers, insurers or other instructed parties.
• Registration and referral handling.
• Online psychiatry questionnaires and screening tools.
• Related clinical, administrative and professional support.

The availability, suitability and scope of services may depend on the nature of the enquiry, referral information, urgency, clinical need, professional instruction, location, legal context and clinician availability.

Submitting a form or enquiry does not guarantee that Health Private Ltd will be able to provide the requested service.

5. Enquiries, referrals and registration

When you submit an enquiry, referral or registration form, you are responsible for ensuring that the information you provide is accurate, complete and up to date.

Health Private Ltd may use the information submitted to:

• Review your enquiry.
• Assess whether the service may be suitable.
• Request further information.
• Arrange appointments or assessments.
• Prepare for clinical or professional work.
• Communicate with you, a referrer or an instructed party.
• Manage administration, fees and records.

We may decline a request where the service is unsuitable, outside our scope, incomplete, unsafe, inappropriate, outside clinician availability, or better directed to another service.

6. Psychiatry tools and questionnaires

Health Private Ltd may provide online psychiatry tools, screening forms or questionnaires. These tools are designed to support clinical review and decision-making. They do not provide a diagnosis and should not be relied upon as a standalone clinical opinion.

Scores and questionnaire results are intended for clinician review. Where appropriate, Health Private Ltd may choose not to show scores or interpretations automatically to the person completing the form, to avoid misunderstanding or unnecessary distress.

A clinician may consider questionnaire results alongside clinical history, presentation, risk, functioning, collateral information, records and professional judgement.

7. Appointments and assessments

Appointments and assessments may take place online, by telephone, in person, or through another agreed format.

You are responsible for:

• Attending at the agreed time.
• Providing accurate information.
• Ensuring you have suitable privacy for online or telephone appointments.
• Ensuring your internet, device, camera and microphone work for online appointments.
• Providing requested documents in advance where applicable.
• Informing Health Private Ltd if your circumstances change.

If an appointment cannot proceed because required information is missing, the person is unsuitable for the appointment type, there is a risk or safeguarding concern, or the clinical situation requires a different service, Health Private Ltd may rearrange, pause, decline or redirect the appointment.

8. Fees and payment

Fees may vary depending on the service requested, urgency, appointment type, document review, report complexity, professional instruction and administrative requirements.

Where a fee is fixed, it will be shown on the website or confirmed before booking. Where a fee depends on the nature of the work, Health Private Ltd may provide a quotation.

Payment may be required in advance for private appointments, online consultations, reports, forms, administrative work or other services.

For medico-legal, occupational, employer, insurer, solicitor, tribunal or court-related work, payment terms may be agreed separately.

Health Private Ltd may withhold work, reports, appointments, letters or documentation until payment has been received, unless otherwise agreed in writing.

9. Cancellation, rearrangement and non-attendance

Cancellation and rearrangement rules may vary depending on the type of service, urgency, clinician availability and whether work has already started.

Unless otherwise agreed in writing, the following general approach may apply:

• If you cancel with sufficient notice, Health Private Ltd may rearrange or refund in line with the agreed booking terms.
• If you cancel at short notice, an administration fee or cancellation charge may apply.
• If you do not attend an appointment, the fee may be non-refundable.
• If work has already started, including document review, preparation, clinical administration, professional correspondence or report drafting, Health Private Ltd may charge for work already completed.
• For urgent appointments or reports, cancellation rights may be limited once work has started with your agreement.

Specific cancellation terms may be confirmed at the time of booking or instruction.

10. Reports and professional instructions

For medico-legal, occupational health, mental capacity, court, solicitor, employer, insurer, tribunal or other professional reports, Health Private Ltd may require:

• A clear letter of instruction.
• The questions to be answered.
• Relevant records and documents.
• Consent or authority where required.
• Confirmation of deadlines.
• Agreement of fees and payment terms.

Report timescales may depend on assessment arrangements, document volume, complexity, clinician availability, urgency, receipt of payment and receipt of all required information.

Health Private Ltd aims to provide clear and professional reports, but cannot guarantee that a report will support a particular legal, employment, insurance, clinical or personal outcome.

Clinical and expert opinions are provided based on the information available at the time.

11. Mental capacity assessments

Mental capacity assessments are decision-specific and time-specific. A person may have capacity for some decisions but not others.

Health Private Ltd may consider capacity-related instructions where appropriate. The assessment may depend on the specific decision, available records, clinical condition, legal context, urgency and whether the required assessment falls within the service scope.

No outcome can be guaranteed.

12. Medication reviews

Medication reviews may include discussion of current medication, side effects, treatment response, diagnosis, previous medication, physical health considerations and treatment options.

Health Private Ltd may provide clinical recommendations where appropriate. Any prescribing, shared-care arrangement, monitoring or medication changes will depend on the clinical circumstances, available records, risk, safety, legal requirements and professional judgement.

A medication review does not guarantee that medication will be started, changed, continued or prescribed.

13. Communication

Health Private Ltd may communicate by email, telephone, WhatsApp, forms, Semble, video link or other agreed methods.

You understand that electronic communication may carry risks, including misdirection, delay, technical failure or unauthorised access. Health Private Ltd takes reasonable steps to protect information, but no electronic communication method can be guaranteed to be completely secure.

Please do not send emergency information through email, WhatsApp or website forms.

14. Confidentiality and safeguarding

Health Private Ltd respects confidentiality and handles information carefully. However, confidentiality may be limited where disclosure is necessary or appropriate.

This may include where:

• There is serious risk of harm to you or someone else.
• There is a safeguarding concern involving a child or vulnerable adult.
• Disclosure is required by law, court order, regulator or professional duty.
• Information is needed by another healthcare professional involved in your care.
• Information must be shared with an instructed party as part of a professional report or referral.
• Emergency services or authorities need to be contacted.

15. Personal information and privacy

Health Private Ltd processes personal information in line with its Privacy Policy.

Because the website and services may involve health information, some information may be treated as special category data under UK data protection law.

Please read our Privacy Policy.

By using this website, submitting forms or requesting services, you acknowledge that personal information may be processed as described in the Privacy Policy.

16. Third-party systems and links

Health Private Ltd may use third-party systems or services, including website hosting, email, form providers, Semble, payment providers, analytics tools, video consultation tools or communication platforms.

This website may also link to third-party websites, including Semble, Wintermind, Dr Hashmi Online or other relevant services.

Health Private Ltd is not responsible for the content, privacy practices, availability or security of third-party websites or systems not controlled by Health Private Ltd.

17. Website content and intellectual property

The content on this website, including text, page structure, layout, design, branding, images, graphics and service descriptions, belongs to Health Private Ltd or is used with permission unless otherwise stated.

You may view and print website content for personal, non-commercial use.

You must not copy, reproduce, distribute, modify, sell, republish or use website content for commercial purposes without written permission from Health Private Ltd.

18. Accuracy of website information

Health Private Ltd aims to keep website information accurate and up to date. However, website content may change, and we do not guarantee that all information is complete, current or error-free at all times.

If you notice an error, please contact us. Service descriptions, fees, availability and timescales may change without notice.

19. Limitation of liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights that cannot be excluded under applicable law.

Subject to this, Health Private Ltd is not responsible for:

• Losses caused by inaccurate or incomplete information provided by you or a referrer.
• Delays caused by missing documents, incomplete instructions or third-party systems.
• Technical issues affecting email, website forms, video calls or third-party platforms.
• Outcomes of legal, employment, insurance, tribunal, court or clinical decisions made by third parties.
• Reliance on website information instead of seeking appropriate professional advice.
• Indirect, consequential or business losses, where legally permitted.

20. Complaints

If you are unhappy with a service or have concerns about the website, communication, administration or clinical process, please contact Health Private Ltd.

Where appropriate, Health Private Ltd may explain the complaints process, review the concern, request further information and respond in a reasonable timeframe.

21. Changes to these Terms and Conditions

Health Private Ltd may update these Terms and Conditions from time to time. The latest version will be published on this page with the updated date shown at the top.

Continued use of the website or services after changes are published means you accept the updated Terms and Conditions.

22. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms and Conditions, the website, or services provided by Health Private Ltd will be subject to the courts of England and Wales, unless another legal jurisdiction applies by law.